📦 SHIPPING POLICY

At zipmotos.store, we want you to enjoy a smooth shopping experience from checkout to delivery. Every hoodie is part of our vision for bold, standout streetwear, and we work to get your order to you as safely and efficiently as possible.

Please review our shipping policy below to understand our processing times, delivery estimates, and tracking procedures.

🚚 1. SHIPPING DESTINATIONS & DELIVERY TIMES

We offer shipping to customers in the United States and around the world. Delivery times vary depending on your location, shipping carrier, and customs processing.

🇺🇸 United States: Estimated delivery within 7–15 days.

🌎 Worldwide / International: Estimated delivery within 7–20 days, depending on the destination country.

These are estimated delivery windows, not guaranteed arrival dates. Delays may occur due to customs inspections, weather conditions, carrier disruptions, holidays, or other circumstances outside our control.

⏳ 2. ORDER PROCESSING TIME

Once you place an order, please allow time for it to be reviewed, prepared, and shipped.

• Orders are processed after payment has been successfully confirmed.

• Processing times are separate from shipping and delivery times.

• Orders placed on weekends or public holidays may begin processing on the next business day.

• During busy periods, product launches, or sales events, processing may take longer than usual.

You will receive a shipping confirmation once your order has been dispatched. Your delivery estimate should be considered alongside any processing time shown at checkout or on your order confirmation.

📍 3. ORDER TRACKING

We want you to be able to follow your order while it makes its way to you.

Once your order ships, tracking information will be provided when available. You can use the tracking number and link to check your package's shipping progress.

Please allow some time for tracking information to update after dispatch. In some cases, the carrier may not display new updates until the package reaches its next sorting facility or receives its first scan.

If your tracking information has not updated for several days or you have concerns about your shipment, please contact our support team for assistance.

🌐 4. INTERNATIONAL SHIPPING & CUSTOMS

We welcome customers from around the world! However, international shipments may be subject to customs inspections, import duties, VAT, taxes, or other fees imposed by the destination country.

• Any applicable import charges may be the customer's responsibility unless otherwise stated at checkout.

• Customs authorities may hold packages for inspection, which can extend delivery times.

• We cannot control the processing times or decisions of customs agencies.

• Customers are encouraged to check their country's import regulations before placing an order.

Please note that customs-related delays are not included in our standard delivery estimates.

📦 5. SHIPPING COSTS

Available shipping methods and applicable shipping fees will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your destination, order size, package weight, and available shipping services. Any free-shipping promotions or special shipping offers will be subject to the terms stated in the promotion.

Please review your shipping total carefully before confirming your order.

🏠 6. ACCURATE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address, including the correct apartment number, postal code, and contact details where required.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

We are not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout. If a package is returned to us because of an address issue, additional shipping charges may apply to resend it.

🌦️ 7. SHIPPING DELAYS

Although we do our best to meet our estimated delivery windows, occasional delays can happen.

Possible causes include:

• Severe weather or natural disasters.

• Customs inspections and import procedures.

• Public holidays and peak shopping seasons.

• Carrier delays, transportation disruptions, or operational issues.

• Incorrect delivery information or unsuccessful delivery attempts.

If your package is delayed, please check your tracking information first. If the shipment appears lost or has exceeded the expected delivery window, contact us so we can help investigate the issue.

We appreciate your patience and understanding while your order is in transit.

🔎 8. LOST, MISSING, OR DAMAGED PACKAGES

If your order appears to be lost, is marked as delivered but cannot be located, or arrives damaged, please contact our support team with your order number and relevant details.

For damaged items, please include clear photographs of the product and packaging where possible. This helps us assess the issue and determine the appropriate next steps.

If your tracking states that your package was delivered, please check around your delivery location and with household members, neighbors, or your local carrier before contacting us.

We will review reported shipping issues and work with the relevant carrier when appropriate. Any replacement or refund will be handled in accordance with our applicable store policies and consumer protection requirements.

🔄 9. ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as quickly as possible after placing it.

We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Please review our refund and return policy for details regarding eligible returns, exchanges, cancellations, and refunds.

💬 10. CONTACT US

Have a question about shipping, tracking, or your order? We're here to help.

Please contact our customer support team at williamselijah10@yahoo.com and include your order number so we can assist you more efficiently.

Thank you for supporting zipmotos.store. We appreciate every order and look forward to delivering your next streetwear essential. 🖤

WEAR THE FUTURE. STAND OUT EVERYWHERE.